Refunds – Returns – Privacy

Need help?

Contact us at Orders@Floor-Equipment.com for questions related to refunds and returns.

Returns

To inquire if a return is possible for your product, please email Orders@Floor-Equipment.com or call 800-580-4839.

A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, you will receive communication regarding next steps.

Exchanges

If your item is defective or damaged, please email us immediately with a detailed description of the condition and circumstances. Orders@Floor-Equipment.com

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.